In Prime Healthcare Centinela, LLC v. United Healthcare Insurance Company, No. B334746, 2025 WL 2950428 (Oct. 20, 2025)*, the California Court of Appeal affirmed the dismissal of claims brought by Prime Healthcare (“Prime”) against United Healthcare (“United”). The case addressed whether health insurance companies regulated under the California Insurance Code have a duty to directly reimburse out-of-network hospitals for the reasonable and customary value of emergency services provided to insured patients. The court held that no such duty exists under the state’s Insurance Code.
Prime alleged that United underpaid for emergency services provided to its insureds at out-of-network facilities. Prime asserted claims for quantum meruit, open book account, and violations of California’s Unfair Competition Law, all premised on United’s alleged failure to pay the reasonable value of the services. The trial court sustained United’s demurrer, finding no statutory basis for a duty to directly reimburse out-of-network providers for the reasonable value of emergency services, and the appellate court agreed.
The court distinguished the Insurance Code from the Knox-Keene Act, which explicitly requires health care service plans to reimburse out-of-network providers for the reasonable value of emergency services. It found no similar provision in the Insurance Code and declined to infer such a duty from statutory language, legislative history, or public policy arguments. The court emphasized that questions of public policy, including whether insurers should be required to directly reimburse out-of-network providers, are for the Legislature to decide.
The decision underscores the distinct regulatory frameworks governing health insurers and health care service plans in California and leaves unresolved the broader policy question of direct reimbursement for emergency services provided at out-of-network hospitals.
*While the decision is currently unpublished, on November 7, 2025, the California Association of Health Plans submitted a request for publication. The California Hospital Association and Prime each submitted oppositions on November 10, 2025. On the same day, the court submitted a memorandum to the California Supreme Court recommending denial of the request for publication pursuant to California Rule of Court 8.1120.